ola electric kunal kamra

ola electric kunal kamra
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ola electric kunal kamra

ola electric kunal kamra

 

Ola Electric was on fire soon after being listed on Dalal Street on August 9 as the stock doubled in the next few trading sessions, setting the stock market abuzz. Then it lit up social media — but not exactly in a good way. At the center of the storm? A core issue that just won’t quit – service quality. But the saga has now hit peak drama (and stocks took a hit too) when CEO Bhavish Aggarwal found himself in a Twitter war with comedian Kunal Kamra — and it wasn’t just punchlines flying.

 

Kunal Kamra says he accepts Bhavish Aggarwal’s ‘offer to work with Ola’ in latest jibe

ola electric kunal kamra
ola electric kunal kamra

Kunal Kamra launched jab at Ola Electric and CEO Bhavish Aggarwal, critiquing customer service issues on X.

Stand-up comedian Kunal Kamra has launched yet another comedic jab at Ola Electric and its CEO Bhavish Aggarwal, further fuelling an ongoing online feud that has captivated audiences. Known for his sharp wit, Kamra recently took to social media platform X to express his frustrations with the electric vehicle manufacturer, turning a series of exchanges into an entertaining spectacle.

Kunal Kamra accepts Ola CEO’s offer to work, but with 4 conditions

ola electric kunal kamra

Kunal Kamra and Ola’s Bhavish Aggarwal earlier had a heated conversation on X when the former pointed out the piling up of Ola Electric scooters outside what appeared to be an Ola store.

In Short

  • Kunal Kamra responded to Bhavish Aggarwal’s ‘offer to work’ at Ola service centre
  • Says Ola should commit to complete all scooter repairs within 7 days
  • Kunal Kamra had raised concerns over Ola Electric scooters with Bhavish Aggarwal

Comedian Kunal Kamra jokingly said on Monday he had “no choice” but to accept Ola CEO Bhavish Aggarwal’s “offer to work” at the company’s service centre if it committed to four “action points”, including completing service in seven days and free service insurance. This came days after Kamra and Aggarwal had a heated conversation on X when the comedian pointed out the piling up of Ola Electric scooters outside what appeared to be an Ola store.

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ola electric kunal kamra

Comedian Kunal Kamra ‘accepts job offer’ at Ola Electric but demands change

Kamra’s satirical “acceptance” highlights Ola Electric’s ongoing customer service woes, with a pointed list of demands for improved accountability.

By  Storyboard18| Oct 29, 2024 1:01 PM
Comedian Kunal Kamra 'accepts job offer' at Ola Electric but demands change
The comedian’s post addressed Ola Electric CEO Bhavish Aggarwal directly, laying out specific demands to fix what he calls a ‘service crisis’ at the company. (L-R: Kunal Kamra, Bhavish Aggarwal)

Stand-up comedian Kunal Kamra has humorously escalated his public critique of Ola Electric, “accepting” an unofficial job offer at the company amid mounting customer complaints.

Kamra took to X (formerly Twitter) to announce his satirical employment, remarking that the volume of complaints tagged in his direction makes him “feel like an Ola employee.” The comedian’s post addressed Ola Electric CEO Bhavish Aggarwal directly, laying out specific demands to fix what he calls a ‘service crisis’ at the company.

Kamra’s post detailed his expectations in a mock onboarding process, including a series of pointed action items he believes would help Ola improve its customer service. “I have no choice but to accept @bhash’s offer to work with OLA,” Kamra wrote, addressing Aggarwal. “After being tagged thousands of times, I anyway feel like I am an Ola employee. OLA can seal this collaboration by committing to the below action points & looking forward to joining.”

Among the key demands in Kamra’s proposed action plan were:

7-Day Repair Commitment

Kamra urged Ola Electric to promise all customers that their scooter repairs would be completed within seven business days of their service requests at authorized centers.

Compensation for Delays

Should repairs take longer than seven days, Kamra suggested Ola offer customers either a temporary replacement scooter or a daily conveyance reimbursement of Rs. 500 until the repair is complete. Additionally, he proposed an extra Rs. 500 compensation per day of delay, capped at Rs. 50,000.

Comprehensive Insurance Coverage

Kamra called for Ola to bundle each new electric scooter sale with dual insurance policies: one for the scooter and another dedicated to service needs, with the latter provided free of cost.

The post marks Kamra’s latest salvo against Ola, following weeks of public criticism over its handling of customer complaints. Recently, he shared a video showing poor conditions and a lack of trained technicians at a service center in Solapur, Maharashtra. He even tagged Union Transport Minister Nitin Gakdari, requesting government intervention to address Ola Electric’s customer service issues.

Ola Electric has previously claimed it resolved 99.1% of the 10,644 complaints registered through the Centra Consumer Protection Authority (CCPA) earlier this month. However, Kamra and several customers remain unconvinced, challenging the validity of this claim and suggesting that many issues continue unresolved.

Kamra’s post quickly gained traction on social media, with many users expressing their frustrations about Ola’s customer service standards. Some supporters have praised Kamra’s demands for strict service timelines and penalties as a positive step for consumer rights in India’s burgeoning electric vehicle market. Others, however, urged Kamra to be more lenient toward Ola, arguing that the company is an Indian venture striving to succeed on a global scale.

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